THE ORDERING PROCESS

Before Ordering
Stock Requirements

Stock is required minimum of 72 hours before production. Please ensure the cartons are correctly labeled with the job name, order number and company name so that we can  identify it’s origin and which production job it belongs to. Prior to any production job, all stock will be checked by our production team for correct sizing & styles. We will contact you if  there are any irregularities with stock. Please note that stock not in our warehouse 72 hours prior or any items with irregularities will be subject to rescheduling.

Placing Orders

Before placing an order please call or email us your requirements. We will proceed with a quotation for you; this usually requires an email detailing specifications and artwork so that we can quote accurately. Once the quotation has been approved please email through a purchase order containing print instructions, size breakdown of the stock being sent us and the artwork file(s). Our art department will then commence pre-production art layouts detailing client requirements to ensure your product is printed with precise specifications. Once we have received final approval, stock, size breakdowns and purchase order, our production team will begin decorating your product.

Rush Orders

Call us to advise us of any rush orders you may have and you will receive a response from our production assistant regarding the suitability of the rush order. We require stock and artwork within 12 hours of order confirmation to ensure that the layouts are sent to you as soon as possible for approval and production is ready to commence at the earliest possible time.

Understanding “Whitebase” + “Hi-White”

When printing on coloured garments please allow for a white underlay (whitebase) which counts as an additional screen and colour. In some instances you will require a second white (highlight white) to achieve a bright and vibrant finish. It is always a good idea to allow for two whites when printing white on coloured items. This counts as 2 colours and 2 setups.

Polyester Fabrics & Dye Migration

Dye Migration is a process whereby the colour of the garment migrates directly through the print causing it to become dull. It is highly recommended that any polyester fabrics be either sampled or colourfast tested prior to print production. Dye migration normally occurs when the dye in the fabric has been cured lower than normal garment printing temperatures of 160 degrees. Good quality polyester garments are normally cured at 200 degrees and above, which would avoid any dye migration problems when screen printing. Namely problematic dye migration occurs with products such as cooldry and certain micromesh garments. Please note we will not accept any claims for print sublimation.

After Ordering
Scheduling

When your order is confirmed, our production assistant will place the job in the printing queue. We will always aim to accomodate for your deadlines however if there are any changes to the actual due date, please let us know as soon as possible and we will endeavor to meet these unforeseen changes. Late deliveries of stock and layout approvals will affect the job’s position in the queue and may result in delayed production. Lead times vary between 5 – 10 working days. Please ask us about our current lead times for an accurate time-frame for your job.

Sampling

Sampling is recommended when running large quantities, in excess of one thousand units. Sampling gives you the opportunity to review and approve the print/decoration before full production commences. Please Allow for additional production lead time when sampling. Sampling is charged at $70 + GST per hour plus setup costs.

Shipping & Logistics

Pro Print Group has a wide range of couriers available whether being shipped locally, nationally or internationally. Logistics include services ranging from direct in to store and individual event location shipping, customised packaging, individual labelling and much much more. Our shipping and logistics department will be able to assist you on 1300 366 129

Credit Accounts and Payment Terms

Payment terms are strictly COD for all new clients. For orders that require goods to be supplied along with screen printing by Pro Print (i.e. t-shirts, bags etc), a 50% non refundable desposit will be required prior to commencing production. We offer a 30 day account to clients trading at least 6 Months on a COD basis.

We accept the following payment methods:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS (Surcharge applies)
  • EFTPOS
  • ELECTRONIC FUND TRANSFER (EFT)
  • CHEQUE (Must be cleared prior to pickup)
  • CASH (Must be correct amount, with prior approval)